All Systems Operational

Uptime over the past 90 days. View historical uptime.
Digisign Operational
90 days ago
99.94 % uptime
Today
Selfcare Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Queue Operational
90 days ago
99.8 % uptime
Today
External services Operational
90 days ago
99.98 % uptime
Today
BankID Operational
90 days ago
99.97 % uptime
Today
SMS service - API Operational
90 days ago
99.96 % uptime
Today
Mail service - SMTP Operational
90 days ago
100.0 % uptime
Today
Mail service - API Operational
90 days ago
100.0 % uptime
Today
Mail service - Outbound Delivery Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API response time
Fetching
Apr 10, 2026
Delays in application response
Resolved - This incident has been resolved.
Apr 10, 13:21 CEST
Investigating - We are experiencing a high queue volume. Some requests may be delayed. We are investigating the issue.
Apr 10, 12:59 CEST
PostSignum Timestamp Service Outage
Resolved - PostSignum has successfully resolved the configuration issue on their servers. We have verified that their timestamp service is now fully operational again.

All systems are functioning normally, and our services have returned to their standard operations. We are now closing this incident.

Thank you for your patience and understanding throughout this disruption.
Apr 10, 13:02 CEST
Monitoring - The system adjustment to temporarily use I.CA timestamps has been successfully deployed. We are actively monitoring the envelope completion process, and we can confirm that everything is now functioning normally.

The envelopes that were previously stuck in the "Sealed" state are currently being successfully processed and completed. We will continue to monitor the situation until PostSignum fully resolves the root issue on their end.
Apr 9, 21:42 CEST
Update - We are currently working on a system adjustment to automatically apply I.CA timestamps instead of PostSignum to the affected envelopes. This will allow all envelopes currently stuck in the "Sealed" state to be successfully completed.

Please note that this is the exact same type of qualified timestamp, simply issued by a different qualified trust service provider. This will serve as a temporary solution until PostSignum fully resolves the technical issue on their end.

We will provide another update as soon as this fix is deployed and the pending envelopes are processed.
Apr 9, 20:39 CEST
Identified - We are currently experiencing disruptions with the PostSignum timestamp service due to a technical configuration issue on the provider's side. We are actively communicating with them to resolve this as quickly as possible.

Impact:
This issue affects the completion of envelopes, which may remain in the "Sealed" state. Please be assured that once the provider fixes the error, all affected envelopes will be automatically completed.

Workaround:
For new envelopes, we highly recommend switching to I.CA timestamps as an alternative to ensure your signing processes remain uninterrupted.

We apologize for any inconvenience caused by this third-party outage and will keep you updated.
Apr 9, 19:15 CEST
Apr 9, 2026
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Scheduled maintenance of Bank iD's systems
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 CET
Scheduled - Scheduled maintenance of Bank iD's systems. It is possible that at this time some recipients won't be able to verify or sign via this service.
Mar 20, 13:59 CET
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